Frequently Asked Questions

Details on how to cancel an order before shipment and information on any potential penalties or fees for cancellation.

Explanation of the conditions under which returns are accepted, the process for returning goods, and any restocking fees.

Overview of warranty terms typically provided with products, including what is covered and the duration of coverage.

Directions on where customers can find detailed terms and conditions for sales, service, and product warranties on the Zarlec website.

Options available for expediting orders and any additional costs associated with such requests.

General information on expected lead times for standard products and how custom orders might differ.

A brief explanation of what Net 30 and Net 15 payment terms mean, and how they affect the payment due date relative to the invoice date.

Explanation of available credit terms (e.g., Net 30, Net 15), and the criteria or process for customers to qualify for these terms.

List of accepted payment methods such as credit cards, wire transfers, or online payment platforms.

Information on whether Zarlec offers online ordering or if purchases need to be made through direct contact with a sales representative.

An overview of the typical order workflow from initial inquiry to order confirmation, including any approval stages or customer verification processes.

Detailed steps on how to select products or services, submission of purchase requests, and what information is needed to process an order.

Explanation of processes and expertise in managing compliance across different regulatory environments.

Information on comprehensive training programs for system operation and ongoing support options available to clients.

Discussion of custom electrical engineering solutions for offshore environments, addressing unique challenges.

Clients interested in learning more about Zarlec’s capabilities and successful projects can visit the company’s website, where a dedicated section for case studies and testimonials provides detailed insights into past projects, client experiences, and the impact of Zarlec’s solutions across various challenges and scenarios.

Zarlec stands out as a leader due to its extensive experience, technical expertise, and commitment to innovation and customer service. With a proven track record of delivering complex projects successfully and its continuous adoption of cutting-edge technologies, Zarlec provides clients with solutions that are not only efficient and reliable but also ahead of industry trends.

Compliance with UL 1773 for termination boxes involves meeting specific requirements for construction, performance, and safety. Zarlec ensures that all termination boxes are robustly designed to handle the environmental and operational stresses of the oil and gas industry, providing reliable performance and safeguarding against electrical hazards.

Zarlec adheres to international standards such as IEC and NEC by incorporating compliant designs, conducting rigorous testing, and maintaining up-to-date certifications. This compliance ensures that all electrical systems and components meet the highest safety, quality, and performance standards, reducing risks and facilitating global operations.

Zarlec ensures the reliability of SCADA systems in remote locations by implementing robust communication networks, redundant system configurations, and advanced monitoring technologies. This enables real-time data collection, analysis, and control, crucial for maintaining continuous and safe operations in isolated environments.

Zarlec provides extensive technical support for electrical system installations, including on-site assistance, remote troubleshooting, system upgrades, and maintenance services. This support ensures systems operate at peak efficiency, comply with industry regulations, and adapt to changing operational demands.

Zarlec’s design and consulting services provide expert guidance on optimizing operational workflows, enhancing safety protocols, and integrating the latest technologies. By analyzing specific business needs and industry trends, Zarlec helps clients improve efficiency, reduce operational costs, and increase the reliability and safety of their electrical systems.

Zarlec offers comprehensive project management services tailored to the oil and gas industry, encompassing project planning, execution, monitoring, and closing. Services include detailed risk management, schedule and budget adherence, resource allocation, and quality control to ensure projects meet industry standards, safety requirements, and client expectations without compromising on efficiency or cost-effectiveness.

Specialized transfer/control assemblies are custom-designed systems that manage the transfer of control between different power sources and systems. These assemblies ensure uninterrupted power supply, critical load control, and enhanced safety during routine operations and emergencies. They feature advanced diagnostics, user-friendly interfaces, and robust construction suited for the demanding conditions of the oil and gas industry.

Generator control panels are vital for managing generator sets, providing essential functions such as start-up and shut-down sequencing, status reporting, and fault management. These panels enhance operational efficiency by optimizing power usage, reducing wear and tear on equipment, and improving the reliability of power supply systems in remote or challenging environments typical in the oil and gas sector.

UL 508A panels are industrial control panels specifically designed and certified to meet UL 508A standards, ensuring safety and reliability in electrical controls. In the oil and gas industry, these panels are crucial for managing operations safely under hazardous conditions. They control and monitor machinery, safeguarding against electrical failures that could lead to operational disruptions or safety hazards.